RETURN POLICY
You have 30 days after delivery of your order to return an item*.
Return conditions
Make sure your item meets all our return conditions :
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In perfect, unused and resalable condition
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Was never assembled, fully or partially (applies on all items that require assembly)
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In its original packaging. No returns will be allowed in a different packaging and the packaging must be in the same condition it was received.
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Includes all original parts.
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Your return needs to be sent within the given time frame. Once we authorize your return, we will confirm a timeframe in which your return must be sent to us.
How to initiate a return
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Make sure that your return meets all our return conditions mentioned above.
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Please contact our customer experience team at hello@naturkids.shop
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Our customer experience team will review your return request and confirm its approval by email. We will send you a confirmation by email along with precise return instructions.
What's your policy for items received damaged or defective?
You have 30 days following the delivery date of your package to report a product received damaged or defective, including but not limited to, products damaged during delivery, or a product missing a part upon delivery.